DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

Draytek 2820Vn + 3.3.5.2 = Random Reboots

  • amzchhabra
  • Topic Author
  • Offline
  • New Member
  • New Member
More
13 May 2011 11:45 #67742 by amzchhabra
Replied by amzchhabra on topic Re: Draytek 2820Vn + 3.3.5.2 = Random Reboots
I have tried different channels, and still makes no difference. Without a doubt, it is a reboot, my router is on one side of the office and can be heard clearly clicking when it reboots. All devices including wired devices lose connectivity.

I shall try and capture logs.

Please Log in or Create an account to join the conversation.

  • amzchhabra
  • Topic Author
  • Offline
  • New Member
  • New Member
More
14 May 2011 00:13 #67752 by amzchhabra
Replied by amzchhabra on topic Re: Draytek 2820Vn + 3.3.5.2 = Random Reboots
OK, so back on 3.3.5.2 and bit of a load on my MacBook Air downloading a 650mb file at approximately 4.5MB per second, and the router rebooted causing both my desktop and laptop to lose connectivity. The desktop is plugged into port 4. I have a Mitel phone in port 3 which also lost connectivity and logged out.

Here is the output from my router:

> sys ver dbg
Router Model: Vigor2820Vn Version: 3.3.5.2_232201 English
Profile version: 3.0.0 Status: 1 (0x495923c4)
Router IP: 192.168.1.1 Netmask: 255.255.255.0
Firmware Build Date/Time: Apr 7 2011 18:10:43
Revision: 26856 V335
ADSL Firmware Version: 232201_A Annex A


firmware exception debug info

EPC=8000a274, Cause=0000000c, Status=1000fd03, BadAddr=00000000, RetAddr=801559 78
exception id=3(TLB Store)
exception occured in IdleTask Timeout, task_id=161, SP=0x8085248c(11892 bytes f ree, 396 used bytes)
system tick =4318518
CURRENT_VERSION : 3.3.5.2_R
get from address : 80004000
Dump CPU registers:


$ 0: 00000000 8134e040 00000000 00000000
$ 4: 80b8e6b6 0000001f 00000006 000000c7
$ 8: 80b8e6b6 80b8e6d8 00000014 80b8e6c2
$12: ffffffff 8101e11e 80b8e65e 00000000
$16: 81b459d0 80b8e6b6 80852506 81aeecd0
$20: 80852507 0000007f 00000100 000005b0
$24: 00000000 809f9ab6 00000800 00000000
$28: 80837000 8085248c 00000000 80155978
List a possible caller functions:


func( 0)=801b13d8
func( 1)=801bb018
func( 2)=801983a0
func( 3)=80012744
func( 4)=801983d4
func( 5)=80012844
func( 6)=801a85dc
func( 7)=802bd5f8
func( 8)=801a1ab4
func( 9)=804ff8c0
func(10)=8000ddd0
func(11)=8028f974
func(12)=80013ea8
func(13)=801a3090
func(14)=802bd2fc
func(15)=80290efc
func(16)=80013ea8
func(17)=80500924
func(18)=80500034
func(19)=80290ffc
List backtrace functions:


func( 0)=8000a274
func( 1)=80852504


How do I log a support ticket? For the moment I am going back to 3.3.3 until something more stable is released.

Thanks
Amit

Please Log in or Create an account to join the conversation.

More
14 May 2011 08:48 #67753 by admin
Don't post it here...no use to us (and maybe it contains private data)....send it to support.

http://www.draytek.co.uk/support/techquery.html



Forum Administrator

Please Log in or Create an account to join the conversation.

Moderators: Sami