DrayTek UK Users' Community Forum

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Web Filter - Change Service Provider (2710)

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11 Feb 2012 08:56 #71163 by gcturner
Hi
I'm after some help to change the web filter service provider on my 2710 router. I've just purchased the WCFB license but during the activation process inadvertantly activated the free BPjM service too! Both services are activated in my myVigor account (as below) and my router is using the BPjM service. I want to change the service provider to the Commtouch license that I purchased but can't seem to find any options for doing this. Help please? Thanks, Garry


Device's Service
Service Provider Action Status Start Date Expired Date Note
WCF BPjM 2012-02-11 2013-02-10 -
WCF Commtouch 2012-02-11 2013-02-10 -

Both the above services are on in my myVigor account. The BPjM one has a green dot indicating that this service is in use, the Commtouch a red dot, not in use.

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11 Feb 2012 10:03 #71166 by gcturner
I've managed to switch it to the COmmtouch one somehow? A lot of frantic clicking on my myVigor account

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