DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

2860n Annex M Support

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15 Aug 2013 21:11 #77429 by itsnev
Replied by itsnev on topic Re: 2860n Annex M Support
Still not able to get this to syncs with Annex M - Have tried all combinations.

Anyone out there got this router working with Annex M Modulation?

I personally believe there is a lot of problems with this router as I've got 3 tickets open with DrayTek UK Support with have been escalated and acknowledge as a problem, but we're on RC7 and its still not fixed.

Nev

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15 Aug 2013 22:12 #77431 by voodle
Replied by voodle on topic Re: 2860n Annex M Support
Have they not tested it themselves? They can surely arrange to test Annex M :?

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28 Aug 2013 20:33 #77550 by deaddox
Replied by deaddox on topic Re: 2860n Annex M Support
I can also confirm i have the same issue. Even thought Annex M is selected. Router syncs with A

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03 Sep 2013 22:08 #77594 by deaddox
Replied by deaddox on topic Re: 2860n Annex M Support
Anyone know if support intend to fix this issue?

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05 Sep 2013 11:48 #77609 by admin
Replied by admin on topic Re: 2860n Annex M Support
Yes, there is firmware available which you can request from support which will hopefully resolve this issue.



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09 Sep 2013 01:00 #77634 by itsnev
Replied by itsnev on topic Re: 2860n Annex M Support
I just got the beta of this firmware and yes I managed to get my modem syncing using Annex M, but when using Route Policy to restrict my ADSL for Business and my Virgin Media connection from Home Use, then this modem is TERRIBLE as it keeps Crashing or Hanging and requiring a Power Cycle.

If I run with just ADSL turned on or Virgin media the router works fine, but if I try to do ANY form of load balancing between these connections this modem is AWFUL and is so unreliable.

I've had a ticket open with DrayTek UK for 2 Months now and still no further forward and recently had to escalate this issue to DrayTek Corporate HQ to get some traction.

I regret the day I switch from my Billion to DrayTek, but I still holding out hope that this will be fixed SOON, as I'm really loosing my patience with DrayTek.

Nev

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