DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

2850 with VDSL connection drops

  • keithbucknall
  • Topic Author
  • Offline
  • New Member
  • New Member
More
15 Oct 2013 20:17 #77993 by keithbucknall
Replied by keithbucknall on topic Re: 2850 with VDSL connection drops
vdsl status

VDSL
Link Status Showtime
Firmware Version 1414c3
Basic Status Upstream Downstream Unit
VDSL Profile 17a
Actual Data Rate 7762 40056 Kb/s
SNR 61 60 0.1dB
Advance Status Upstream Downstream Unit
Actual delay 0 8 ms
Actual INP 0 30 0.1 symbols
Actual INP 0 30 0.1 symbols
15M CV 0 0 counter
1Day CV 1060 1609 counter
15M FEC 0 13434 counter
1Day FEC 12734 2950079 counter
Total FEC 12734 2950079 counter
Previous Data Rate 0 0 Kbps
Attainable Rate 7770 40056 Kbps
Electrical Length 183 183 0.1 dB
SNR Margin 59 59 (US0,--) 0.1 dB
SNR Margin 61 60 (US1,DS1) 0.1 dB
SNR Margin 60 61 (US2,DS2) 0.1 dB
SNR Margin N/A N/A (US3,DS3) 0.1 dB
SNR Margin N/A N/A (US4,DS4) 0.1 dB
15M Elapsed time 67 67 secs
15M FECS 0 18 counter
15M ES 0 0 counter
15M SES 0 0 counter
15M LOSS 0 0 counter
15M UAS 0 0 counter
1Day Elapsed time 74767 74767 secs
1Day FECS 1133 52320 counter
1Day ES 743 297 counter
1Day SES 7 21 counter
1Day LOSS 2 0 counter
1Day UAS 907 79 counter
Total FECS 1133 52320 counter
Total ES 743 297 counter
Total SES 7 21 counter
Total LOSS 2 0 counter
Total UAS 907 79 counter

Please Log in or Create an account to join the conversation.

  • keithbucknall
  • Topic Author
  • Offline
  • New Member
  • New Member
More
25 Oct 2013 08:37 #78061 by keithbucknall
Replied by keithbucknall on topic Re: 2850 with VDSL connection drops
Hi,

Moving on from here, I have now moved back to the BT ECI modem on WAN2 as the VDSL keeps dropping after I made the changes above. Now the Router (although works) keeps going through a constant reboot cycle like this person reported - http://www.youtube.com/watch?v=AKoYxsGEkSE

I have logged a call with Support and will await a response, it is a shame as this was a good router. My ISP has checked the line and stated it seems ok.

Any ideas?

Please Log in or Create an account to join the conversation.

More
25 Oct 2013 09:36 #78063 by babis3g
Replied by babis3g on topic Re: 2850 with VDSL connection drops
for the reboot cycle you need to reflash via the firmware utility tool from here (V3.6.5 for windows)
http://www.draytek.com/index.php?option=com_jumi&view=application&fileid=17&Itemid=586&lang=en

For latest firmware 3.6.4.1 from below ... unless the support gives you any newer beta ... but is important to use the *RST* file to clean everything
As for modem code use the current is in your modem
http://www.draytek.com/index.php?option=com_jumi&view=application&fileid=15&Itemid=583&lang=en


follow this order to avoid time outs (have the upgrade tool ready and stand by first)

Master reset the 2850
Switch Off the 2850

-use ethernet cable & not via wifi
-Disable temporary firewall at pc

-open the utility upgrade tool 3.6.5 and connect ethernet cable to modem
-Type the IP address 192.168.1.1 or press the button next of it to detect it (pc needs to be in the same IP range)
-load the *RST* file
-password leave it blank or try admin next attempt
- leave the upgrade tool open & stand by ...

While the 2850 is off ... press and hold gently the small reset hall button ... Switch On the modem while the reset button is still under gently press ... and while the leds flashing ... let go the small reset button ... and press the send button at the upgrade tool before the leds at modem stops flashing fast

Do not turn off modem till proccess finish

Please Log in or Create an account to join the conversation.

More
05 Nov 2013 12:43 #78122 by rafkat
Replied by rafkat on topic Re: 2850 with VDSL connection drops
Hi,

I can confirm that I'm experiencing Draytek connection drops with BT Infinity provider as well.

Please Log in or Create an account to join the conversation.

  • keithbucknall
  • Topic Author
  • Offline
  • New Member
  • New Member
More
05 Nov 2013 13:39 #78127 by keithbucknall
Replied by keithbucknall on topic Re: 2850 with VDSL connection drops
Rafkat,

We need to see if anyone else is having issues as I suspect a firmware issue?

Please Log in or Create an account to join the conversation.

More
05 Nov 2013 14:02 #78128 by rafkat
Replied by rafkat on topic Re: 2850 with VDSL connection drops

keithbucknall wrote: Rafkat,
We need to see if anyone else is having issues as I suspect a firmware issue?



I've contacted Draytek support some time ago, but none of their advices helped me, so hopefully they will fix it in next firmware...

Please Log in or Create an account to join the conversation.

Moderators: Sami