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2860 adsl connection problems

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02 Jan 2014 15:02 #78620 by thegus
2860 adsl connection problems was created by thegus
Hello,

I am configuring a 2860 to replace a netgear dg834g v4 and have had difficulty with the quality of the adsl connection. The isp have told me there have been an very high level of authentications.
Whilst it connects successfully users have been reporting problems with the VoIP phone system calls to remote sites. Now I appreciate there is a fair bit of configuring to get VoIP working well, but my current line of enquiry is the radical difference between statistics I have collected with 'RouterStats-Lite' between the 2 routers.

Also Pinging the router remotely gives a pattern of about 6 responses of 30-40 ms then 2 responses of over 140ms in a cycle.

Here are some connection stats from 'RouterStats-Lite' showing the Noise margin dropping to zero in a cycle which shows as a zigzag graph:
Thu 26 Dec 2013 21:30:51, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:31:06, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:31:36, Noise Margin (dB)= 6, Connection Speed (Kbps)= 12376
Thu 26 Dec 2013 21:31:51, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:32:06, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:32:21, Noise Margin (dB)= 6, Connection Speed (Kbps)= 12376
Thu 26 Dec 2013 21:32:36, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:32:51, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:33:06, Noise Margin (dB)= 6, Connection Speed (Kbps)= 12376
Thu 26 Dec 2013 21:33:41, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:33:56, Noise Margin (dB)= , Connection Speed (Kbps)= 0
Thu 26 Dec 2013 21:34:19, Noise Margin (dB)= 6, Connection Speed (Kbps)= 12376


With the netgear the noise margin is a constant 6db:
Thu 02 Jan 2014 14:49:23, Noise Margin (dB)= 6.1, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:49:38, Noise Margin (dB)= 6.2, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:49:53, Noise Margin (dB)= 6.2, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:50:08, Noise Margin (dB)= 6.2, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:50:23, Noise Margin (dB)= 6.2, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:50:38, Noise Margin (dB)= 6.1, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:50:53, Noise Margin (dB)= 6.1, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:51:08, Noise Margin (dB)= 6.1, Connection Speed (Kbps)= 13611, Ping(ms)[]=
Thu 02 Jan 2014 14:51:23, Noise Margin (dB)= 6.1, Connection Speed (Kbps)= 13611, Ping(ms)[]=


Any pointers to solving this would be much appreciated.

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02 Jan 2014 19:01 #78622 by babis3g
Replied by babis3g on topic Re: 2860 adsl connection problems
Not posting to help with settings etc but only some general guides
Try change modem code if will help >> WAN >> General Setup >> DSL Modem Code
Also latest firmware is 3.7.3.3 here
ftp://ftp.draytek.com/Vigor2860/v3.7.3.3/
And also as last option (if any other members not help you) ... get in touch with the support
http://www.draytek.co.uk/support/techquery

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  • thegus
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02 Jan 2014 22:06 #78627 by thegus
Replied by thegus on topic Re: 2860 adsl connection problems
Ok no probs about general advice, thanks for your input.

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