We are trying to get Smart Monitor installed on a Windows 2008 R2 server. The setup process all went OK and we chose to run it on port 8080 so it did not conflict with IIS. When we go to the website we get an "It Works" message, but are unable to get the software to work. After looking in Services, the SMwatch service is running, but the Smartflow and Smartwatch services are just stuck on Starting. In event viewer there are messages like "The Smartmonitor service terminated unexpectedly. It has done this 866 time(s)." or "The Smartflow service terminated unexpectedly. It has done this 7 time(s)." Both with EventID 7034. I've searched the forums and the internet for similar issues, but am unable to find anything. Any help would be greatly appreciated.

Thanks

Martin

I have the same problem. Smartflow and Smartwatch services are just stuck on Starting. Using windows 7.

I can log in to smart monitor webpage but its capturing only itself.

any idea anyone?

If helps latest firmware is 2.4.3

I have the same issue can't start it at all. Short message popup telling me: "StartServiceCtrlDispatcher being called. This may take several seconds. Please wait. " and nothing happened ...
Is anyone have idea what is wrong with it ?

Yep... same problem for me -- come on Draytek support -- surely the fact that several people have posted this means that it is a systemic problem ... can someone from Draytek support please assist!

Best to send emails, usually not coming in the forum for support
http://www.draytek.co.uk/support/techquery