I'm connected fine now I have the correct password.

If you pay for a static IP, you won't get it unless you have the correct login details.

The bthomehub@ users are all pooled into a group, so your contention ratio will be crap.

Use the correct login details and vlan tag.

Yes you must be on a much more expensive package, my speed for my package I can't fault it no slowdowns here line is great...
glad you got it sorted