Hello,
setup a 2830 draytek, but unable to ping from wan2. I have a virgin router (passthough mode) which is connected to this wan2 interface. shows as disconnected. unable to ping anything from the wan2 interface. get error: wan2 is not online
anybody know where the setting is for this?

Thanks

Wan > general setup > wan 2 > enable, Yes ... active mode, always on
wan > internet access > wan 2 > details page > enable, yes ... set it with static or dynamic ip tab
in there you can try obtain ip automatic
or find your ip via this http://whatismyipaddress.com/ and set it at specify an ip address

You need an rj45 cable from the lan port of the SH (the one closest to the coax adapter) to the incoming wan 2 (giga) of the 2830

thanks for your post, but i have all detailed settings configured. Starting to think its a faulty port or cable.

Don't know anything about Virgin hubs but the Draytek knowledgebase has this:-

The foolproof method

Unless your cable modem, line or other equipment is actually faulty, the following method of setup should always work, though it's a little more work than the other methods, but gets to the same result. Where we say cable modem this might be your combined set-top-box, depending on your supplier, but don't confuse your cable-modem/set-top-box with your router (Vigor) :
1.If you have already been experimenting with the router; reset it to factory settings just to be safe. With the router turned on, press and hold the RESET button on the rear of the router until the left hand LED (labelled 'ACT') starts to flicker rapidly. Then release the button and wait until the router settles back to ACT flashing steadily. The router is now factory reset.
2.Put the router aside for a moment (disconnect it from everything).
3.Connect the cable-modem to the PC via the Ethernet cable and get yourself online.
4.Note the MAC address of your PC's Network card (use winipcfg or ipconfig - see earlier)
5.Remove the ethernet cable from the cable-modem and put it into the router
6.Renew your PC's IP address (press 'release/renew' in Winipcfg, or ipconfig /renew. Your PC should then get a new IP address in the router's subnet (192.168.1.xxx)
7.Go into the router's web configurator and in ISP setup, select 'Specify a MAC Address' and enter the MAC address you noted earlier, like this example :
Using Winipcfg.exe to determine PC NIC's MAC address
Once the MAC address is entered into the web configurator, click Okay to save those details.
8.Connect the cable modem to the Vigor's WAN port.
9.Turn the cable-modem off by removing the power cable (turning off the standyby button is not adequate; remove the power cable).
10.Wait 15 minutes (this step is not always necessary, but has sometimes been found useful)
11.Turn the cable-modem on
12.Reboot the router (turn it off, then on again)
13.Check the Online Status screen on the router ! If all is well, within 20-30 seconds the router will now show a WAN IP address:
WAN Status with cable modem

matthewsaul wrote: thanks for your post, but i have all detailed settings configured. Starting to think its a faulty port or cable.

the only i can think to check the load balance policy at the 2830 & at SH this is the guide
http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=27558

perhaps the above guide of the other user may works for you


EDIT

I can see other users having issue with the SH so it may not be the draytek
community.virginmedia.com/t5/Wireless-Networking/SH2-Modem-mode-2nd-Router-frustration/td-p/2750520

try to connect the SH at normal mode (that should work with any lan port) but turn off DHCP at the SH