DrayTek UK Users' Community Forum

Help, Advice and Solutions from DrayTek Users

"Banned" from Draytek site?

More
25 Oct 2018 00:10 #93226 by boxst
"Banned" from Draytek site? was created by boxst
I very rarely have issues with any of my Draytek products but today I swapped my Vigor 130 to a different line and it won't sync.

Scanning google for the issue, I can't see any of the manuals as you are required to login using your email address and when I 'forgot my password' I get "Reset password failed: This user is blocked. If this is an error, please contact an administrator.".

Can anyone help me get reset?

Thanks,

Steve

Please Log in or Create an account to join the conversation.

More
25 Oct 2018 10:56 #93229 by admin3
Replied by admin3 on topic Re: "Banned" from Draytek site?
Please send an email to info@draytek.co.uk for assistance with recovering your DrayTek UK account login.



Forum Administrator

Please Log in or Create an account to join the conversation.

More
25 Oct 2018 17:10 #93231 by piste basher
Replied by piste basher on topic Re: "Banned" from Draytek site?
The manuals are available on the firmware download site (although they're not always up to date it would seem).

Please Log in or Create an account to join the conversation.

More
26 Oct 2018 21:46 #93240 by admin
Replied by admin on topic Re: "Banned" from Draytek site?
You do not require any login or registration to access the user manuals / QSGs and no-one has been banned.



Forum Administrator

Please Log in or Create an account to join the conversation.

More
26 Oct 2018 21:50 #93241 by boxst
Replied by boxst on topic Re: "Banned" from Draytek site?
Thank you for the replies. The issue in the end was the SNR and decreasing by -30 got a stable connection.

For the post above, this link https://www.draytek.co.uk/support/guides/kb-vigor-130-setup for example requires me to login with my email address.

Please Log in or Create an account to join the conversation.

Moderators: ChrisSami