Hello,

I have recently had a new SoGEA line activated at a site. I have tried plugging in a Vigor 2763AC into the master socket. The router can't see any service on the line and the status is "Training" I have also tried an older router which is a Vigor 2862N and I get the same result. Does this mean there is no service on the line or am I missing something with the configuration to get the routers to see the service on the line? To my understanding, SoGEA is VDSL2 which is compatible with both routers. Draytek support told me to try different firmware and modem codes which I have tried to no avail. The ISP told me they don't offer support for Draytek routers. If the routers cannot detect a service on the line and are in "training" mode, then am I right to assume this is likely an issue with the line or my configuration?

Any help would be much appreciated.

Thanks.

Hi,

Yes, SOGEA is compatible with DrayTek product. Minus the 'no landline' part it the same as other VDSL products.

If the status doesn't get to 'showtime' then it means that sync between the device and the ISP equipment hasn't been obtained. This is not related to higher layer settings such as VLAN tag or username / password so configuration wise there is unlikely to be much which would prevent sync. It's only things like the device DSL mode being set to ADSL only mode. Trying different firmware which has different modem codes is helpful a for some line conditions (for example a poor quality line) a different modem code could get a result. As you've tried two different devices (and the two devices you've named have different DSL hardware) I'd wonder if there is an issue with the line. Hopefully the ISP can run line checks.

At least 1 admin here is still alive :mrgreen:

Was this a line issue in the end?

I switched to SOGEA VDSL a couple of weeks ago and my connection has been more reliable than ever! Normally it would drop every few days, sometimes a couple of times a day.

Since going SOGEA, I haven't had any drops and the uptime on my 2866 is 14 days. This is unheard of on my line for a very long time!!