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Cannot log in an extension

  • ajshaikh
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11 Mar 2013 09:55 #1 by ajshaikh
Cannot log in an extension was created by ajshaikh
Hoping someone can help me with my IpPBX 2820. I have the following setup & problem:

- running firmware 3.5.7.3
- I have a dyndns setup to access the router/lan remotely
- I have the SIP Proxy Setting as:
- SIP Local port: 5060
- SIP Proxy Realm: router ip
- RTP start: 15050
- RTP end: 20000
- everything else unchecked
- I have setup the extensions (Allow Remote Registration enabled for WAN & VPN)

I am unable to remotely login any extension using my tablet, phone, PC with SIP server address set to dyndns-address:5060

Can you please let me know what I'm doing wrong. Many thanks in advance.

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16 Jul 2013 12:13 #2 by screamingpict
Replied by screamingpict on topic Re: Cannot log in an extension
Did you ever get this working? I've had it working OK on 3.5.7.3 and later FW.

There are some items to check on with this;

1- Go into the extension configuration and verify that you have "Allow remote registration from WAN" set.
2- Try unticking "Use display name as authentication ID" and using the extension number as the username in your SIP client. Also make sure the extension is actually active!
3- Make sure you haven't inadvertently blocked port 5060 in your firewall (you don't need to mess with port redirection in NAT- that's handled internally)

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