Hi Folks, we have a Draytek 2830VN which is configured on the network with VOIP and ADSL. The voip is all working on its own, the adsl is working on its own. BUT, when someone is on a voip call and another user uses the internet via an application, the voip call is getting dropped...

Is there anyone kind enough to offer some help or direction? Never installed or used one of these Draytek models prior to this one, so, there is no saying I've misconfigured it in some way.

Thanks in advance

Andrew

Nobody any ideas??


Cheers

Go to Bandwidth Management->Quality of Service, and make sure "Enable the First Priority for VoIP" is checked.

Try using the same SIP Account using a SIP client on a PC and see if the problem occurs.

Try using a different SIP account on the DrayTek and see if the problem persists.

Many thanks for your reply...I have a remote session with the client tomorrow so I'll go through the above.

Cheers