has anyone else had problems with connecting mobile devices when not connected through the vigor 2830. since we changed to the vigor none of the emails are coming through when at home but when connectted to wifi in the factory all is good.
Thanks in advance
Wils

I wonder if there is a port conflict. Ensure the Management Ports for your 2830 are not what exchange may wish to use. Check under System Maintenance >> Management >> Management Port Setup >> User Define Ports

eg HTTP is not port 80 example use 8080 instead
eg HTTPS is not port 443 example use 8443 instead

Further, if not using the built in VPN features of the Vigor switch off:

VPN and Remote Access >> Remote Access Control >> Remote Access Control Setup

Enable PPTP VPN Service
Enable IPSec VPN Service
Enable L2TP VPN Service

Uncheck any you don't use.

Does this help?

Regards,


Neal

unfortunately not, we do not use vpn so all is switched off

Thanks forthe reply

Im new to this and My MD is getting twitchy as he no longer has his emails

Ah right. So, have you got enough port forwarding rules in place to your exchange server?

what ports would you suggest were forwarded?
sorry new to this an IT suppoort we have are struggling too

This is how I used to have a Vigor 2950 set up with Exchange 2003:

For the Connect to SBS dial in users:

NAT >> Port Redirection

Index 1

Enable - Ticked

Mode - Single
Service Name - vpn1
Protocol - TCP
WAN Interface - ALL
Public Port - 1723
Private IP - exchange server internal lan ip eg 192.168.0.20
Private Port - 1723

Index 2

Enable - Ticked

Mode - Single
Service Name - vpn2
Protocol - UDP
WAN Interface - ALL
Public Port - 500
Private IP - exchange server internal lan ip eg 192.168.0.20
Private Port - 500

Index 3

Enable - Ticked

Mode - Single
Protocol - UDP
WAN Interface - ALL
Public Port - 1701
Private IP - exchange server internal lan ip eg 192.168.0.20
Private Port - 1701


For the Remote Web Workplace / Outlook Web Access / Push Email:

NAT >> Open Ports

Index 1

Enable Open Ports - Ticked
Comment - SBS Stuff
WAN Interface - WAN1
Local Computer - same as above exchange server internal lan ip eg 192.168.0.20
Protocol 1 - TCP/UDP
Start Port - 25
End Port - 25

Protocol 2 - TCP/UDP
Start Port - 4125
End Port - 4125

Protocol 3 - TCP/UDP
Start Port - 80
End Port - 80

Protocol 4 - TCP/UDP
Start Port - 443
End Port - 443

If you need the other WAN to accept the same (e.g. for redundancy) then duplicate the Index with a different name ( I usually append '2' ) and set the WAN interface as WAN2.

Hope this helps, regards, Neal.