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SmartVPN Client - Connect button not working

  • pmits
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25 Nov 2019 11:20 #95242 by pmits
Hi,

Has anyone had any issues with the Draytek SmartVPN client on Windows 10 with the connect button not working?

I've uninstalled, cleaned up install folders, temp folders, registry entries and tried all 5.xx versions - but get the same issue.

The application itself works ok, but clicking on connect just goes back to the profile screen.

Is there any decent workstation client alternatives to the Draytek Smart VPN?

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26 Nov 2019 17:38 #95249 by pmits
Looking at the log file, this appears. Does anyone havent any idea why L2TP is not found?

[2019-11-26 10:31:27] ** >>>>>>>>>>>>>>>>>>>> DrayTek Smart VPN Client >>>>>>>>>>>>>>>>>>>>
[2019-11-26 10:31:27] ** Windows 8 or Greater [6.2] Professional (Build 9200), 32-bit
[2019-11-26 10:31:28] ** OpenVPN is not found in ths OS.
[2019-11-26 10:31:28] ** Status: No connection
[2019-11-26 10:31:33] ** Type { L2TP IPSec }
[2019-11-26 10:31:33] ** IP Address {x.x.x.x}
[2019-11-26 10:31:33] ** User Name {xxxxx}
[2019-11-26 10:31:33] ** Status: Connect <xxxx>
[2019-11-26 10:31:33] ** { ERROR } Not Found L2TP VPN Device !!!
[2019-11-26 10:31:33] ** Status: No connection
[2019-11-26 11:38:30] ** Type { L2TP IPSec }
[2019-11-26 11:38:30] ** IP Address {x.x.x.x}
[2019-11-26 11:38:30] ** User Name {xxxxx}
[2019-11-26 11:38:30] ** Status: Connect <xxxx>
[2019-11-26 11:38:31] ** { ERROR } Not Found L2TP VPN Device !!!
[2019-11-26 11:38:31] ** Status: No connection
[2019-11-26 11:38:43] ** <<<<<<<<<<<<<<<<<<<< DrayTek Smart VPN Client <<<<<<<<<<<<<<<<<<<<

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28 Nov 2019 14:53 #95261 by pmits
Issue resolved.

I tried the other Windows 10 Built in VPN connector. This also had issues connecting on any existing or newly created VPNs , so not just the Draytek Smart VPN software.

Uninstalled the Draytek VPPP adapter.
Reset the whole windows network stack manually as MS Troubleshooter couldn't find any issue.
Installed Draytek VPPP adapter and Connect buttons now actually connect.

All VPNs working again!

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