Hi,

I’m looking for some advice, most times when a phone rings and gets answered I lose my internet connection? After a while the DSL light returns steady but I have no internet connection, I have tried changing the ADSL filters (Twice) but no luck attached is the call log from the router! I’m suspecting it’s something to do with the router!

** Removed of no use **
Dogo

I'm afraid you've posted the wrong stats ! ADSL drops when the phone rings is often due to a bad connection somewhere in the line, which could be on your property, but could be anywhere between you and the exchange.

Here's what you should do.....

If you have a new-style phone socket with a removable lower-half (which looks similar to this ......



then remove the front panel from the socket, and plug your router into the socket revealed underneath (this will disconnect all the extensions in the house !). If you don't have the new style box, then continue anyway.

Then in Windows, hit Start then Run and type cmd in the box and click on OK. This will open a window with a prompt. At the prompt, type telnet 192.168.1.1 (or the IP address of your router), and you should get the reply Password:
Type the password in, and hit Enter on your keyboard.

Then type show adsl status, and copy & paste the results here. It should be something like this:




Type ? for command help

> show adsl status

---

ATU-R Info (hw: annex A, f/w: annex A)

---

Running Mode : ADSL2(G.992.3) State : SHOWTIME
DS Actual Rate : 5397000 bps US Actual Rate : 1245000 bps
DS Attainable Rate : 6588000 bps US Attainable Rate : 1245000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 32 US Interleave Depth : 1
NE Current Attenuation : 39 dB Cur SNR Margin : 7 dB
DS actual PSD : 18. 8 dB US actual PSD : 12. 2 dB
ADSL Firmware Version : 232201_A

---

ATU-C Info

---

Far Current Attenuation : 21 dB Far SNR Margin : 3 dB
CO ITU Version[0] : 00004244 CO ITU Version[1] : 0000434d
DSLAM CHIPSET VENDOR : < BDCM >
>


You can then close the window and put the phone socket back together.

I have a different output than you? But here goes this what it looks like without the connection lost!

> show adsl
Version= 119
DspFirmwareVersion= E.38.2.23
DSPVersion= 0x00000050
Connected= True
OperationalMode= G.Dmt.BisPlus
State= Showtime
Watchdog= 0x00000053
OperationProgress= 0x00000000
LastFailed= 0x00000000
TxBitRate= 647800
RxBitRate= 3245200
TxCellRate= 1527
RxCellRate= 7653
PhyTXCellCount= 174548
PhyRXCellCount= 124509
PhyCellDropCount= 1
OverallFailure= 0
LocalITUCountryCode= 0x0000B5FF
LocalSEF= 0
LocalEndLOS= 0
LocalSNRMargin= 9.5 dB
LocalLineAttn= 51.5 dB
LocalTxPower= 12.3 dB
LocalFastChannelRxRate= 0
LocalFastChannelTxRate= 0
LocalFastChannelFEC= 0
LocalFastChannelCRC= 0
LocalFastChannelHEC= 0
LocalFastChannelNCD= 0
LocalFastChannelOCD= 0
LocalInterleavedChannelRxRate= 0
LocalInterleavedChannelTxRate= 0
LocalInterleavedChannelFEC= 0
LocalInterleavedChannelCRC= 0
LocalInterleavedChannelHEC= 0
LocalInterleavedChannelNCD= 0
LocalInterleavedChannelOCD= 0
RemoteSEF= 0
RemoteLOS= 0
RemoteLineAttn= 35.0 dB
RemoteSNRMargin= 11 dB
RemoteFastChannelFEC= 0
RemoteFastChannelCRC= 0
RemoteFastChannelHEC= 0
RemoteFastChannelNCD= 0
RemoteInterleavedChannelFEC= 0
RemoteInterleavedChannelCRC= 0
RemoteInterleavedChannelHEC= 0
RemoteInterleavedChannelNCD= 0
LocalMgmtFEC0= 39
LocalMgmtCRC0= 5
LocalMgmtFECErroredSec= 30
LocalMgmtErroredSec= 4
LocalMgmtSeverelyErroredSec= 0
LocalMgmtLOSErroredSec= 0
LocalMgmtUnavailErroredSec= 0
LocalMgmtHEC0= 6
RemoteMgmtFEC0= 0
RemoteMgmtCRC0= 0
RemoteMgmtFECErroredSec= 0
RemoteMgmtErroredSec= 0
RemoteMgmtSeverelyErroredSec= 0
RemoteMgmtLOSErroredSec= 0
RemoteMgmtUnavailErroredSec= 0
RemoteMgmtHEC0= 0
LocalTPSTCCell0= 9232022
LocalTPSTCCell0UpperLayer= 124509
LocalTPSTCBitError= 0
RemoteTPSTCCell0= 0
RemoteTPSTCCell0UpperLayer= 0
RemoteTPSTCBitError= 0
SRA= Disable
PSDMask= NonOvlp-M1
ActivateLine= None
HostControl= Enable
AutoStart= True
Failsafe= False
Action= Startup
Standard= G.Dmt.BisPlus Auto
UtopiaInterface= Level1
EcFdmMode= EC
MaxBitsPerBin= 15
TxStartBin= 6
TxEndBin= 31
RxStartBin= 6
RxEndBin= 511
RxAutoBinAdjust= Disable
TxAttenuation= -0.0 dB
BitSwap= Enable
BitSwapUp= Enable
NTRMode= Disable
AnnexType= G.Dmt.Bis
MaxDownRate= 511
PhysicalPort= 0
DetectNoise= Disable
Capability= ADSLPLUS, Value=0x10
CodingGain= auto
FramerType= Type3
DyingGasp= Disable
Defaults= None
FULL_RETRAIN= Overall Retrain

when it next fails I post up the stats then to see why this happens?

and here it is when the connection is lost

Code:

> adsl status --------------------------- ATU-R Info (annex A) ---------------------------- Running Mode : ADSL2+ State : SHOWTIME DS Actual Rate : 2585000 bps US Actual Rate : 647800 bps DS maximum Rate : 2585000 bps US maximum Rate : 647800 bps DS Path Mode : Interleave US Path Mode : Interleave NE Current Attenuation : 54.5 dB Cur SNR Margin : 9.0 dB DS actual PSDM(C) : 00000000 US actual PSDM(R) : 00000000 ADSL Firmware Version : E.38.2.23 -------------------------------- ATU-C Info --------------------------------- Far Current Attenuation : 35.0 dB Far SNR Margin : 11.0 dB CO ITU Version[0] : 00000000 CO ITU Version[1] : 00000000 DSLAM CHIPSET VENDOR : < Unknown > ----------------------------------------------------------------------------- INTL, DSTREAM bytes/depth= 0, symbols/codewords = 0, latency= 0*0.25ms. , USTREAM bytes/depth= 0, symbols/codewords = 0, latency= 0*0.25ms. CODE, DSTREAM fast parity bytes= 0, fast codeword= 0. DSTREAM intl parity bytes= 0, intl codeword= 0. CODE, USTREAM fast parity bytes= 0, fast codeword= 0. USTREAM intl parity bytes= 0, intl codeword= 0. Setting>> FDQ : Enable, TCM : Enable, EC : Disable, Framing Mode : 3. Running>> FDQ : Off, TCM : Off, EC : Off. DS : Framing Mode 3, US : Framing Mode 3. ADI ADSL Firmware Version: E.38.2.23

What Seems strange is that the router reports it is connected with an ADSL connection, I seem to have problems on the WAN side as show here from the router's web page

Code:

WAN Status GW IP Addr: --- Mode IP Address TX Packets TX Rate RX Packets RX Rate Up Time PPPoA --- 3 0 0 0 00:00:00 Message [ Starting PPP ] 3G USB Modem Status GW IP Addr: --- Link Speed IP Address TX Packets TX Rate RX Packets RX Rate Up Time 0 --- 0 0 0 0 00:00:00 Message [ PPP Shutdown ] ADSL Information (ADSL Firmware Version: E.38.2.23 ) ATM Statistics TX Blocks RX Blocks Corrected Blocks Uncorrected Blocks 851 69 155 18 -------------------------------------------------------------------------------- ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att. ADSL2+ SHOWTIME 647800 2585000 9.0 54.5

as you can see the router is connected to ADSL, but the WAN side just states [ Starting PPP ]

any ideas?

bump!

That's a large number of corrected blocks, try a different modem code such as maybe one of the E.67 ones from here: http://draytek.com/user/SupportDownloadsDetail.php?action=Load&MID=11&ID=16 - edit: actually, dont worry about the corrected blocks, it's not receiving anything so those ATM statistics aren't too useful.

Since the 2800 does seem to have PPP issues (try rebooting using the web interface then watch it connect), try the 2.8.2.1 beta firmware from the draytek UK download page, which fixes PPP issues like you seem to be seeing in that last Online Status copy paste