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v2830 re-booting every 15 minutes with 3.6.3 f/w

  • mtcsltd
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24 Feb 2013 08:54 #75314 by mtcsltd
My 2830 is not a wi-fi model.

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25 Feb 2013 20:24 #75326 by revo2wheels
I'm on a 2830n+ and have this issue with Nexus 4 and it causes constant reboots under 3.6.3 fw, I have to roll back to V2830_v3.3.7.1_db_A_211801

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22 Apr 2013 13:29 #75914 by babis3g
Hi guys ... new 3.6.4 firmware is out at FTP ... Hope fix your problems .... but make sure you have the right model BAND
ftp://ftp.draytek.com/Vigor2830/Firmware/

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14 May 2013 13:59 #76183 by tigerruss
Just tried 3.6.4 (sb for me on my 2830n) and exactly the same thing happens i.e. repetitive complete reboot after every 1-10mins.
If you do not allow PPP connection to come up it stays up OK.

So exactly same problem as 3.6.3 a few months back!
Have tried full reset to factory and reload of RST firmware and reload of backup config. No joy

Would very much like latest firmware - can anyone suggest a solution.

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14 May 2013 16:48 #76187 by babis3g

tigerruss wrote: Just tried 3.6.4 (sb for me on my 2830n) and exactly the same thing happens i.e. repetitive complete reboot after every 1-10mins.
If you do not allow PPP connection to come up it stays up OK.

So exactly same problem as 3.6.3 a few months back!
Have tried full reset to factory and reload of RST firmware and reload of backup config. No joy

Would very much like latest firmware - can anyone suggest a solution.


Are you sure is not incorrect some settings? ... i have never used PPP connection but as far i know with PPP few other branded modems are reporting reboots as well ... due to wrong settings

Suggestion is
-Check this troubleshot from DrayTek
http://www.draytek.co.uk/support/download/VigorTroubleshooter.pdf

11.WAN Status
In Online Status the WAN Status reports if the Vigor has authenticated
with the ISP. WAN Status will report when it is trying to Authenticate with
the message ‘Starting PPP’ and if it has failed to Authenticate with the
message ‘PPP Shutdown’.


- if not then try a previous firmware before the 3.6.3 which is making you problem ... perhaps 3.3.7.1 as reported by few is fine at least for them
-if not then download router tools or syslog tool ... enable syslog in the modem and let it work until you get a reboot again ... then save the file and send it to support if they can help

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14 May 2013 17:11 #76188 by tigerruss
I think you mis-understand.
PPP is the default internet connection and is not changed from previous version.
FYI
3.3.6 FW works fine
3.3.7.1 FW work fine
3.6.3 FW Fails (tested in Nov and Jan)
3.6.4 FW Fails

Nothing has changed between firmware changes so it's not a setting.

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