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Dial In VPN Keeps dropping

  • draytek_2865_2
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07 Jul 2023 10:15 #102636 by draytek_2865_2
Dial In VPN Keeps dropping was created by draytek_2865_2
Hello,

My SSL vpn keeps dropping after ten or so mins, there is no exact pattern to the time, it will reconnect again but it's really annoying. I have tried all the VPN options like PPTP and they all seem to do the same so I am guessing it's an issue on the Draytek setup but I can't seem to find anything.

In the log I am getting the below on the SSL connection.

The Draytek is running the latest firmware. 2865 Router

All dial in users have the same issue.

[2023-07-07 10:08:44] ** { ERROR } Incoming Error while reading from server, len = -1.
[2023-07-07 10:08:44] ** { ERROR } WSAGetLastError: 10054
[2023-07-07 10:08:44] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:45] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:45] ** { ERROR } fake_send: WSAGetLastError: 10054
[2023-07-07 10:08:45] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:45] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:46] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:46] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:46] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:47] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:47] ** { ERROR } fake_send: WSAGetLastError: 10054
[2023-07-07 10:08:47] ** { ERROR } Send SSL VPN Tunnel Keep Alive Request error sent = 0.
[2023-07-07 10:08:47] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:47] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:47] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:48] ** { ERROR } fake_send: WSAGetLastError: 10054
[2023-07-07 10:08:48] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:48] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:48] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:49] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:49] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:49] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2023-07-07 10:08:52] ** { ERROR } fake_send: WSAGetLastError: 10054
[2023-07-07 10:08:52] ** Status: Close SSL Connection
[2023-07-07 10:08:52] ** Status: No connection

Anyone have any suggestions as what it could be?

Thanks!

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24 Sep 2023 20:12 #102880 by e.ringrose
Replied by e.ringrose on topic Re: Dial In VPN Keeps dropping
Install the latest firmware (4.4.3) and see if the issue remains.

What is the idle timeout set to?

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18 Sep 2024 15:46 #103873 by Paul
Replied by Paul on topic Re: Dial In VPN Keeps dropping
We have the same issue, 9 of our users get disconected at the same time.

** { ERROR } Incoming Error while reading from server, len = -1.
[2024-09-18 11:51:43] ** { ERROR } WSAGetLastError: 10054
[2024-09-18 11:51:43] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2024-09-18 11:51:43] ** { ERROR } fake_send: WSAGetLastError: 10054
[2024-09-18 11:51:44] ** { ERROR } fake_send: WSAGetLastError: 10054
[2024-09-18 11:51:44] ** { ERROR } fake_send: WSAGetLastError: 10054
[2024-09-18 11:51:44] ** { ERROR } Send SSL VPN Tunnel Keep Alive Request error sent = 0.
[2024-09-18 11:51:44] ** { ERROR } fake_send: WSAGetLastError: 10054
[2024-09-18 11:51:44] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2024-09-18 11:51:44] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRUE
[2024-09-18 11:51:44] ** { ERROR } Incoming Error bFail = TRUE, bUseSSL != TRU

Please help

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22 Sep 2024 12:26 #103895 by Matthew
Replied by Matthew on topic Re: Dial In VPN Keeps dropping
All users at the same time, regardless of VPN type, are you sure you don't have connectivity issues?

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22 Sep 2024 20:25 #103896 by Paul
Replied by Paul on topic Re: Dial In VPN Keeps dropping
Hi Matthew, our system uptime does not change, i would have thought if we lost connectivity then that would reset to 0?

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23 Sep 2024 09:08 #103904 by ianfretwell
Replied by ianfretwell on topic Re: Dial In VPN Keeps dropping
System uptime and connection uptime are separate things though...if the line drops the system (i.e. OS) is still 'up'.

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