admin wrote: Definitely chase them; I know they don't intentionally ignore (or hide from) emails but I suppose like anyone things can get missed so do chase, or escalate.

Not much point as I'm no longer using the 2960. Suppose I should email them telling them to close the ticket though.

Sorry to hear that... Considering the effort yo put in in, you might try again with new firmware one day, but I can understand your reluctance.

By way of an update for everyone:

Firmware: 1.0.6.2

Issues seeming to be resolved:
* Complete lockup of router
* Windows NLB

Outstanding/ new issues
* VPN drops (although showing as up are still regularly dropping - they now always reestablish though)
* VPN throughput still not as expected
* Slowdown - the internet speed (specifically download speed seems to drop after uptimes of a day or more)
* SSL VPN RDP app gives error in both IE and Chrome.
* MOTP - perhaps this may be a configuration issue, however these settings don't seem to have any effect.
* Router reboot itself after approx 4 days uptime.

Have yet again had to pull this router while waiting for further resolution. Very disappointing Draytek.

Router is now repeatedly dropping the WAN connection!

jireson wrote: Have yet again had to pull this router while waiting for further resolution. Very disappointing Draytek.

Router is now repeatedly dropping the WAN connection!

How often, on which firmware version,. and is this PPPoE or DHCP (or static) WAN ?

Firmware: 1.0.6.2 RC1 - Static - EFM

Every couple of hours, on top of all of the other problems as listed a couple of posts back.

Have now been having problems for 2 months!